What is This All About?
I started this blog to educate the millions of telephone consumers around the country about their options as consumers. I have personally worked in the Telecom Industry for over 13 years. I started out as a technical support representative for dial-up internet service and wound up actually landing in sales management before I changed careers. I have worked for multiple companies, so I have had the luxury of seeing the inner workings of the phone company from multiple aspects and positions. I was lucky enough to work may way up through the ranks of middle management of one of the largest communications providers in the world. I’m sure you can guess why I don’t specifically mention them by name, and due to the nature of this site wish to remain anonymous.
Am I a disgruntled employee? Absolutely not! In fact, I technically retired from the last company I worked for. I have treasured my time working for the phone company and actually credit them for many of my finer qualities. Over the past few years through mergers, buyouts, and changes of leadership, I found myself wanting more out of life and more out of my career. I have the utmost respect for corporate america, as they are just trying to do what their share holders want them to do: MAKE MONEY! I simply didn’t agree with many of the decisions that were made in regards to how they treated their customers. Unfortunately companies are run by financial gurus, who’s job it is to save the company money.. Sometimes this is better for the consumer, but many times it is not. Bottom line, I was always willing to do the right thing for the customer, even if it meant being reprimanded in the process.
Anyway, one of the most common things I heard from customers is “Well I guess I have no choice!” Of course I didn’t choose to educate them right there on the phone, but the fact remains, that many consumers do in fact have a choice. They can choose to fight for what they believe in, and they can also change providers... That’s right, the days of “Ma Bell” being the only phone company in town are over. So wether you’re having issues with your landline telephone service or needing some help with your cell phone bill, please be sure to check all the resources you have at your disposal.
I would love to hear from you! If you have found that these resources have been beneficial to you, please drop me a note letting me know how they helped you out. With your permission I might even add you to a future “Success Stories” section to give others hope that their issues may be resolved. If you would like to make a small donation to help run this site in the form of information, resources, or even monetary they are always welcomed. Due to the high volume of messages I receive, I am unable to assist personally with disputes at this time, but certainly wish every consumer luck with their cause.
Please be aware that I am in no way shape or form connected with any company, government entity, or organization. I do not have the ability to act on your behalf, nor should any information on this site be construed as legal advice. The information on this site is the culmination of my own personal experiences and is always truthful and honest.
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