Alaska Department of Law Consumer Protection Unit:
This is the arm of the Alaska State Attorney General’s Office that helps with complaints. While again, a state attorney will not act as your attorney, they do an informal mediation between you and the company that ripped you off. I wasn’t able to find an online complaint form, but I did find a PDF file form. One very nice feature is that the PDF is actually “type-able” so you can type right in the fields, print and send off via snail mail.
Regulatory Commission of Alaska :
This entity is responsible for regulating multiple utilities within Alaska including telecommunications. Oddly enough, this body regulates a ton of telecommunications stuff within your state; everything from calling cards to intra-state communications. Please be aware, that the very first question that you are asked when filing a complaint online in Alaska is if you have actually attempted to resolve the issue with your company first.. (I think they may have actually read my articles!)
Below is the link to file an actual complaint:
Here is the laundry list of stuff they regulate:
There is even a children’s activity book regarding services! Ok so it doesn't really make a difference for your phone compliant, but their logo of “Telephone Tina” is actually pretty funny. As my wife says, she looks evil and ticked off. Probably because wireless phone are taking over everywhere...
State of Alaska Lifeline & Linkup Program:
While I wasn’t able to locate any specific statewide process for lifeline or linkup service, it appears that in Alaska, it’s again up to the providers to administer this program. I found limited information from two specific carriers below, both for wireless service.
Alaska Communications Lifeline Information & Application (Looks like you can get wireless service for literally $1 a month):
AT&T Lifeline Application (PDF)
State of Alaska House of Representatives:
If you would like to contact your local representative to let them know about your recent consumer complaint, then the below link is for you. This should be a complete list of current local representatives. I believe all of them have email addresses as well as other pertinent contact information.
State of Alaska Senate:
Again, if you would like to write your local senator, the below link will help you find out specifically who to write.
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