Arizona Phone Complaint Resources

If you currently reside in Arizona, there are multiple resources that you can utilize. If you have never filed a complaint before, I highly recommend you check out the How To Complain section so you know how to take advantage of each of these resources.  Believe it or not, your fight with the telephone company requires tactics, planning, and most of all dedication. Also, be sure to check out the Federal Resources at your disposal.

The Arizona Corporation Commission:

This entity is responsible for regulating multiple utilities within the state of Arizona including Gas, Water, Electricity, as well as Telecommunications. If you are having difficulties with your wireline telephone service this is the organization to start with. The link below will take you directly to an online complaint form. This group does not handle cel phone, cable TV, satellite, or internet complaints. Pretty much just landlines. I did not find an online complaint process, but I was able to locate a PDF file that you can type your information into, print and mail off.

http://www.azcc.gov/divisions/utilities/cons/

Complaint Form in PDF:
http://www.azcc.gov/divisions/utilities/forms/ComplaintForm.pdf

State of Arizona Attorney General’s Office:

In addition to handling complaints for general consumer products, you may also file a complaint with your attorney general’s office for services not covered under the Corporation Commission. This site features an online complaint form as well as PDF versions for mail in.

http://www.azag.gov/consumer/complaintform.html

State of Arizona Lifeline & Linkup Program:

You may actually qualify for discounted telephone service! It appears that in Arizona, you  must actually apply for the program with your telephone provider. They will then supply you a form to complete and return for your monthly telephone service credits. Information seems to be limited in your state, so we certainly welcome submissions if you have additional resources.

QWEST Lifeline/Linkup Application Form (PDF):
http://arizonaselfhelp.org/LTDPenglish.pdf

State of Arizona House of Representatives:

If you would like to contact your local representative to let them know about your recent consumer complaint, then the below link is for you. This is a complete list of representatives complete with email addresses and even fax numbers.

http://azleg.gov/MemberRoster.asp?Body=H&SortBy=1

State of Arizona Senate:

Again, if you would like to write your local senator, the below link will help you find out specifically who to write.

http://azleg.gov/MemberRoster.asp?Body=S